Guide for Current Patients

Welcome to the practice of Dr. Bing Wu!

If we haven’t already met in person, you should know I’m fairly informal and go on a first name basis with my basis. So, please call me Bing.

If your concern is straightforward, email is one of the fastest ways to get in touch with Bing.

Email is suitable if you have a short question, need medication refills, or a doctor's note. You can also use email to advise Bing of the reason for your appointment after booking an appointment.

If your concern isn't suitable for email, Bing will let you know and ask you to book an appointment to discuss further.

Bing's email address is the same email that Bing used to contact you when you signed up for membership (not posted here to avoid spam). If you've lost Bing's email, you can use the general contact form and choose "other reasons" under the reason for contacting Bing.

You can send text messages to Dr. Bing Wu at 825-509-4744. If it's the first time you've texted Bing, please make sure you include your full name. Text messages are generally answered during regular business hours between 9 am to 6 pm Monday to Friday.

Appointments are booked online via the AVA Connect portal. When you signed up for membership, you received a link to sign up for AVA Connect. If your concern is urgent and you can't get a suitable appointment on AVA Connect, please call, text or email Bing.

When booking your appointment, please include some detail about the reason for your appointment in the box provided, to help Bing prepare for your appointment and make the most of your valuable time.

All of your test results including labs, imaging and referrals will be available in AVA Connect. You don't have to pay for a premium subscription to use AVA Connect's health portal features - these are covered by Bing as part of your membership.

If you're experiencing a potentially life-threatening emergency, you should call 911 or visit your nearest emergency room.

If it's outside of business hours and you have an urgent concern that isn't life-threatening (i.e. ran out of a prescription), you're welcome to try your luck contacting Bing by phone/text/email.

80% of the time, you will get a response before 10 pm on weekdays, and during daytime hours on weekends. However, this isn't guaranteed, especially if Bing is on a hiking/biking trip or on vacation.

If you don't get a reply within 20-30 minutes from Bing, I recommend calling 811, as the Foothills Primary Care Network operates an after hours clinic until 9 pm on weekdays, and from 10 am to 4 pm on weekends and holidays. This is usually a faster means of getting urgent care compared to the emergency room, for non-life-threatening emergencies.